Shipping policy

Thank you for shopping with Nuvella.

We are committed to processing and shipping your order as quickly as possible. Please review the information below regarding our shipping process, estimated delivery times, and important international shipping details.

1. ORDER PROCESSING

Orders are typically processed within 1 to 3 business days (Monday through Friday, excluding holidays).

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information, if available.

Please note that processing times may be extended during high-demand periods, holidays, promotions, or due to circumstances outside our reasonable control.

2. SHIPPING TIMES

Estimated delivery times begin after order processing is completed.

Estimated delivery times may vary depending on the destination country, carrier performance, customs clearance, and local delivery conditions.

General estimated delivery times:

- United States: 7 to 12 business days
- Canada: 8 to 15 business days
- Europe: 7 to 12 business days
- United Kingdom: 7 to 12 business days
- Australia and New Zealand: 8 to 15 business days
- Latin America: 10 to 20 business days
- Rest of the world: 10 to 20 business days

These delivery times are estimates only and are not guaranteed.

3. SHIPPING FEES

Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping promotions, which will be subject to the terms displayed on our website at the time of purchase.

4. INTERNATIONAL SHIPPING, CUSTOMS, AND IMPORT CHARGES

We ship internationally to selected countries.

For international orders, customs duties, import taxes, VAT, brokerage fees, or other destination-country charges may apply depending on your local laws and customs policies. These charges are the customer’s responsibility unless otherwise expressly stated at checkout.

Customs clearance procedures may also cause delays beyond our original estimated delivery times.

We are not responsible for delays caused by customs, import processing, local postal services, weather events, force majeure, or other circumstances beyond our reasonable control.

5. ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address at checkout.

We are not responsible for orders that are delayed, lost, misdelivered, or returned due to incorrect, incomplete, or undeliverable shipping information provided by the customer.

If you notice an error in your shipping details, please contact us as soon as possible at nuvellamailer@gmail.com. We cannot guarantee that changes can be made once an order has been submitted or processed.

6. TRACKING

Tracking information will be provided when available. Please note that tracking updates may take several business days to appear after shipment, depending on the carrier and destination.

7. LOST, STOLEN, OR DELAYED PACKAGES

If your package is significantly delayed or appears lost in transit, please contact us at nuvellamailer@gmail.com and we will do our best to assist you.

We are not responsible for packages that are marked as delivered by the carrier but are lost or stolen after delivery, unless otherwise required by applicable law.

8. RETURNED PACKAGES

If an order is returned to us due to an incorrect address, failed delivery attempts, refusal of delivery, or failure to pay customs/import charges, we may offer reshipment or refund at our discretion, minus any shipping, return, handling, or carrier charges incurred by us, unless otherwise required by applicable law.

9. SEPARATE SHIPMENTS

In some cases, items in the same order may be shipped separately depending on inventory, packaging, or logistics considerations.

10. CONTACT

If you have any shipping-related questions, please contact us at:

Nuvella  
Email: nuvellamailer@gmail.com